Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day

  • on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must

Elunea
Paul-Lincke-Weg 3
82538 Geretsried
Email: info@elunea-beauty.de

by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.

You may use the attached model cancellation form for this purpose, although this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired .

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract.
The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery ;
  • for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

You can download the cancellation form here.

https://www.dropbox.com/t/evuOqQq02kvFC3Xh